COMPANY INFORMATION

WHAT YOU NEED TO KNOW ABOUT HOTEL CONDO SERVICES

• Introduction
• Mission Statement
• Management Core Operating Values

INTRODUCTION

Hotel Condo Services, LLC, (HCS) provides comprehensive development and management services for condominium, mix use and time share properties. The background and culture of HCS is evolving to focus on maximizing return, safeguarding assets and enhancing value. HCS has discovered that its "hands-on" involvement creates a personalized, but effective, working relationship between the property and management company.

HCS strongly believes the associates at the property are the most important component in achieving their goals. This emphasis on their associates' recognition, well-being and involvement in the operations of the property creates a sense of proprietorship and desire to satisfy guests that is the driving force behind the properties' excellent guest satisfaction ratings. HCS's company mission is providing the necessary support for their associates to do their jobs.

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MISSION STATEMENT

Utilizing prudent business practices, professionalism in operating philosophy and property management, and high ethical values, Hotel Condo Services, LLC, is committed to enhancing value to its associates, guests and owners by utilizing the following core values to become a well-respected leader in hotel management.

1. Hotel Condo Services, LLC (HCS), will become the most successful operator of mid-priced hotels and condos by managing brands to achieve superior results throughout the United States.
   
2. HCS will operate hotels/condos with disciplined systems and will maintain the highest standards of professional integrity throughout all of its operations.
   
3. HCS will adopt a Human Resources philosophy of developing the best management team in the hotel business through sound hiring practices, a dedication and commitment to training and career development and fostering a management culture which produces a winning attitude and a flexible response capability.
   
4. HCS will strive to create an environment that recognizes people as the most important asset and that expresses concern and well being for all associates. We want associates who enjoy coming to work, who are happy while in the work environment and who feel a sense of urgency to exceed the expectations of the guests.
   
5. HCS will be recognized as the preferred choice of owners, investors and leading franchise hotel and condo companies.
   
6. HCS will set up and operate master associations and property owner associations and have direct contact with all hotel and condo owners.

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MANAGEMENT CORE OPERATING VALUES

Ethics

• All HCS associates will maintain the highest standards of professional integrity throughout all of its operations.
  
• All HCS associates, regardless of position, will be treated fairly and with respect. The HCS Fair Treatment Policy is a guarantee to our associates that will be upheld at every level at every property.

Fiscal Responsibility

• The Owner's decision to hire HCS is primarily based on our achievement of the budget we provide to them. It is imperative that we "keep our promise" and there will be no tolerance of not achieving budgeted operating profits.
  
• HCS is also charged with the responsibility of safeguarding the Owner's assets. This safeguarding of assets includes implementing required financial controls, effective and proactive facility maintenance, ensuring a safe and secure environment, effectively managing risks involving employment issues or associate training and maintaining a safe and secure workplace.

Quality

• HCS has a commitment to training that includes a basic orientation of all associates, specific task training and personal skills training. This commitment is supported by the corporate infrastructure that was created to provide professional training by management executives on a regular scheduled basis. Each general manager is to ensure that all hotel management and hourly associates receive training on an ongoing basis.
  
• HCS will develop the best management team in the industry through sound hiring practices as well as a dedication and commitment to training and career development. It will foster a management culture which creates a winning attitude, a flexible response capacity and positive results.
  
• There is to be a noticeable difference when you enter an HCS-managed property. This difference is a critical competitive advantage for our company. This difference is a total commitment to cleanliness from the parking lot and back of the house areas to the guestroom. The difference is that 100-percent of our associates are in a clean uniform that fits and are wearing nametags and a "winning smile." This difference is that everything works-ice machines have ice, light bulbs are lit, remote controls have working batteries, sinks drain and do not drip, air conditioners operate quietly and effectively, clock radios display the correct time, etc. This attention to detail will drive our success!
  
• HCS properties will not compromise cleanliness nor friendly, attentive, responsive and professional service.

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